Frequently asked questions
How to find a practitioner?
How to find a practitioner?
We have complied a list of practitioners from our database. Please click here to betaken to our find a practitioner page.
How to fill your script?
How to fill your script?
Please contact your practitioner to create a patient account for you to order via our website.
What do I do if I have questions about my Orthoplex product that I was prescribed?
What do I do if I have questions about my Orthoplex product that I was prescribed?
As our products are practitioner prescribed, if you have any questions please contact your practitioner.
What is practitioner only?
What is practitioner only?
Orthoplex products are carefully crafted formulations that require a high level of education and understanding to prescribe them. Our products are not a one-size-fits-all standalone solution – that’s why you can’t buy them off the supermarket shelves. With countless nutritional supplements available, how do you know which ones are best suited to your specific health needs and preferences? A consultation with a qualified health professional can assist you in determining your individual nutritional requirements, and how to best meet them as part of a holistic approach to your health. They can also help to answer any complex questions you may have regarding the use of a complementary medicine and keep you informed on any known contraindications.
Who is a practitioner?
Who is a practitioner?
A practitioner is someone practicing a skilled profession for which special education or licensing is required. To find a practitioner near you, click here .
What do I do if I have an allergic reaction to the product?
What do I do if I have an allergic reaction to the product?
Safety first: Bio Concepts prides itself on quality, safety, and transparency. If you experience any unexpected and unwanted reaction possibly associated with a Bio Concepts product, we would like to hear about it. Please contact our Clinical Support team on 1800 077 113 or email clinicalsupport@bioconcepts.com.au
If you have any concerns about the product what should I do?
If you have any concerns about the product what should I do?
Please contact your prescribing practitioner or health food store with any concerns you may have about the product.
Where can I find the price of your products?
Where can I find the price of your products?
Please contact your practitioner, pharmacist or health food store who will be able to assist you.
Why don’t I have the ability to purchase any products on your website?
Why don’t I have the ability to purchase any products on your website?
As our products are practitioner prescribed, you can only purchase via our website with a patient account. Patients accounts are created and controlled by the prescribing practitioner. Only they have the ability to set up patient accounts and allow access for purchasing. Please contact your practitioner to discuss.
Can I purchase from you directly?
Can I purchase from you directly?
As our products are practitioner prescribed, you can only purchase via our website with a patient account. Patients accounts are created and controlled by the prescribing practitioner. Only they have the ability to set up patient accounts and allow access for purchasing. Please contact your practitioner to discuss
